The Bowery Presents FAQ
• Where are the clubs located?
Click here for directions.
• How can I get tickets to a Bowery Presents show?
You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the ticketing site. Ticketing for Brooklyn Steel, Music Hall of Williamsburg, Rough Trade NYC and Terminal 5 is done through AXS. Ticketing for shows at The Bowery Ballroom, Mercury Lounge, Brooklyn Bowl and The Capitol Theatre is done through Ticketfly. Ticketing for shows at Apollo Theater, Barclays Center, Beacon Theatre, Hammerstein Ballroom, Radio City Music Hall, Town Hall, United Palace and Westbury Theater is done through Ticketmaster. Ticketing for shows at Warsaw is done through Ticketweb. Tickets to all clubs and some Bowery Presents shows are sold at the Mercury Lounge and Music Hall of Williamsburg box offices free of service charges. (Mercury Lounge, Thursday through Saturday, noon to 6 p.m.; Music Hall of Williamsburg, Saturday only, 11 a.m. to 6 p.m.) Both box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only). Tickets to Bowery Presents shows in reserved-seating venues (Apollo Theater, Madison Square Garden, United Palace, etc.) are available at each venue’s box office and are not sold at Mercury Lounge or Music Hall of Williamsburg. If you’re unsure, please call the box office to inquire whether tickets are being sold there (212-260-4700).
• If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS, Ticketmaster, Ticketfly or Ticket Web. Please note openers are always subject to change.
• What are my payment options in the venue?
Cash is king, but we also accept American Express, MasterCard and Visa. We have ATMs on-site at all of our locations. Mercury Lounge and Music Hall of Williamsburg box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only).
• How old do I have to be to get into the club?
Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID or passport to enter. Security is at all shows to verify your age.
• My friend and I just started a band, how can I get us a show booked at a Bowery Presents club?
• Do your clubs have seats?
All of our venues have lounge space so you can rest your dogs. From time to time, we seat special shows at the The Bowery Ballroom and Music Hall of Williamsburg. Many of our Bowery Presents shows (in open rooms) are often seated, and you can check out a seating chart by clicking on the tickets link for the specific show and follow the ticket vendor’s directions. Limited seating is available on the second and third floors at Terminal 5, first come, first served. But some of us at The Bowery Presents highly recommend you shaking what your mama gave you.
• Do I need to bring ID?
Of course you do! Government-issued photo ID is required for entry to all shows.
• What are the usual set times?
Set times are not typically available until day of show. You can call the Mercury Lounge box office at 212-260-4700 to inquire about set times for the day. You can also call Terminal 5 at 212-582-6600 on a show day to inquire about set times, photo policy and ticket availability. Please note that our professional team of engineers does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Remember: It’s a rock and roll show. Enjoy your time out of the house.
• What kind of drinks do you have?
We have a full bar in each venue, with plenty of H20 and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ales you.
• I have a blog. Do I count as press?
Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.
• Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you were on any of the Yankees’ championship rosters.
• Can you give me the contact of someone at the label?
Unfortunately, we cannot give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet.
• Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show, although no GoPros and no audio/video recording is allowed. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows, and you can inquire about the photo policy at the door or call 212-260-4700 on the day of show. Professional cameras are only allowed with a photo pass issued by band management. NO FLASH PHOTOGRAPHY.
• Do you have a coat check?
All of our venues have a coat check, but The Bowery Presents encourages you to dress scandalously in the winter months. When in doubt, remember that it’s fashion before comfort. Please note: Mercury Lounge coat check is only open on the weekends and for select sold-out shows.
• Pues-je fumer dans le club?
Sorry, there is no smoking in any of our clubs. However, there are outdoor smoking sections at Mercury Lounge, The Bowery Ballroom, Music Hall of Williamsburg, Terminal 5 and Brooklyn Steel.
• Is there re-entry?
Absolutely not! There is no re-entry to all clubs and all exits are final (excluding the smoking area).
• Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please visit BoweryEvents.com for more information.
• Where do I park?
While there is no designated parking at Bowery Presents venues, there is street parking in each venue’s neighborhood. And you can always go green and take the subway.
• Other Bowery Presents Rules and FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
No flyers, stickers, handbills, no outside food or beverages, no markers, spray paint, weapons (includes pocket knives), no smoking (including e-cigarettes), no selfie sticks, no hula hoops.
You will be ejected for throwing ANYTHING.
All shows are general admission.
All bags will be searched.
Camelbaks are allowed as long as they are empty.
Handicapped seating is available. Arrive 15 minutes before doors open.
You must show proof of age by government-issued photo ID and get a wristband to be served at the bar.