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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.
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FAQs

Ticketing FAQs

  • How can I get tickets to a Bowery Presents show?

    You can purchase tickets to any show online by clicking the BUY NOW button on any show page on our site and will be taken to the ticketing site.

  • Can I purchase tickets in person?

    If tickets do not sell out in advance, they will be sold at the door on the night of the show.

    If tickets do not sell out in advance, they will be sold at the venue box office on the night of the show.

    Tickets to Bowery shows at The Stage at Suffolk Downs, Roadrunner, Royale, The Sinclair, and Arts at the Armory can also be purchased in person at the no-fee box office located at The Sinclair every Friday 12pm - 6pm and on show nights after doors open.

    If tickets do not sell out in advance, they will be sold at the venue box office on the night of the show.

    Please check individual venue websites for additional box office hours, where tickets can be purchased with no additional fees. In addition, tickets for Franklin Music Hall and Union Transfer shows can be purchased at each other's box offices.

  • Can I scan my ticket from my phone?

    We can scan your phone for our club shows, just download the AXS app and load your account in advance. If you have issues, please contact thebowery@axs.com for assistance.

    For select events, you can now add your AXS ticket to Apple Wallet or Google Wallet. For more info, visit AXS Support.

  • Where do I direct questions about my tickets?

    Only ticket providers can assist with ticketing questions. Please contact AXS at 888-929-7849 or thebowery@axs.com, or live chat with someone in real time at support.axs.com.

    Please contact AXS for all questions about will call or general support for shows at our clubs. For ticketing questions regarding shows at other venues, please contact your point of purchase.

    We do not offer ticket exchanges and tickets are nonrefundable unless a show is canceled. If you are unable to attend a show that you have a ticket for, you can list it on AXS Resale.

    Please note: We cannot make any ticketing changes for you via Facebook Messenger or through any other social media platform, and we cannot verify ahead of time any tickets purchased through third parties.

  • What is the refund policy?

    The Bowery Presents does not allow ticket exchanges. Refunds are only offered if a show is canceled or rescheduled.

Show FAQs & Policies

  • What happens if a show is canceled?

    If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS, Ticketmaster, Ticketfly or TicketWeb.

    Please note: Openers/support are always subject to change.

    If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS.

    Please note: Openers/support are always subject to change.

    If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS, Ticketmaster, ETix, or Paciola.

    Please note: Openers/support are always subject to change.

    If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS or Ticketmaster.

    Please note: Openers/support are always subject to change.

    If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS, Ticketmaster, or TicketWeb. Cash refunds must be done at the venue’s box office.

    Please note: Openers/support are always subject to change.

  • What happens if a show is rescheduled?

    If a show is rescheduled ticketholders will have the option to keep the ticket for the new date or to request a refund within 30 days of the new date being announced.

  • What are the bag restrictions?

    Bags the size of an average backpack and smaller are allowed in the venue. It does not have to be clear.

    Small bags are allowed in our venues and are subject to search by security. Bags do not have to be clear. Oversized bags (bags larger than 14” x 14”, including all backpacks, briefcases, luggage and duffle bags) are not permitted and cannot be held at coat check.

    All bags will be searched before entry. Small bags are allowed in the venue, oversized bags are not permitted and cannot be held by the venues. Bags do not have to be clear.

    Union Transfer: Our current bag policy is nothing bigger than 18x18”. We require backpacks to be checked. We don’t allow empty bags to be brought in.

  • Are laptops allowed in the venue?

    Laptops are allowed inside and may be checked.

    No, laptops and tablets are not allowed inside any of our venues and they cannot be held at coat check.

    Laptops are not allowed inside, but may be checked at The National.

  • What items are prohibited in the venue?

    The following are NOT ALLOWED inside venues:

    • Outside food, beverages and alcohol
    • Weapons or weaponized props (including pocketknives and pepper spray)
    • LED Laser pointers/pens, flashlights
    • Hard-case containers
    • Projectile-type devices
    • Air horns, whistles, cowbells, other noise-making devices
    • Illegal drugs
    • Fireworks, smoke bombs, etc.
    • Large backpacks, suitcases, beach bags, equipment bags, etc.
    • Skateboards, in-line skates, roller shoes, ice skates, etc.
    • Permanent markers, spray paint, stickers, flyers, posters
    • Two-way radios
    • Selfie sticks
    • GoPro Cameras or drones
    • Flyers, stickers, handbills
    • Hula-Hoops and flow toys

    No smoking of any kind (including e-cigarettes)

    he following are NOT ALLOWED inside venues: (please also refer to each individual venue website for specific lists)

    • Outside food, beverages and alcohol
    • Weapons or weaponized props (including pocketknives and pepper spray)
    • LED Laser pointers/pens, flashlights
    • Hard-case containers
    • Projectile-type devices
    • Air horns, whistles, cowbells, other noise-making devices
    • Illegal drugs
    • Fireworks, smoke bombs, etc.
    • Large backpacks, suitcases, beach bags, equipment bags, etc.
    • Skateboards, in-line skates, roller shoes, ice skates, etc.
    • Permanent markers, spray paint, stickers, flyers, posters
    • Two-way radios
    • Selfie sticks
    • GoPro Cameras or drones
    • Flyers, stickers, handbills
    • Hula-Hoops and flow toys

    No smoking of any kind (including e-cigarettes)

    he following are NOT ALLOWED inside venues: (please also refer to each individual venue website for specific lists)

    • Outside food, beverages and alcohol
    • Weapons or weaponized props (including pocketknives and pepper spray)
    • LED Laser pointers/pens, flashlights
    • Hard-case containers
    • Projectile-type devices
    • Air horns, whistles, cowbells, other noise-making devices
    • Illegal drugs
    • Fireworks, smoke bombs, etc.
    • Large backpacks, suitcases, beach bags, equipment bags, etc.
    • Skateboards, in-line skates, roller shoes, ice skates, etc.
    • Permanent markers, spray paint, stickers, flyers, posters
    • Two-way radios
    • Selfie sticks
    • GoPro Cameras or drones
    • Flyers, stickers, handbills
    • Hula-Hoops and flow toys

    No smoking of any kind (including e-cigarettes)

    he following are NOT ALLOWED inside venues: (please also refer to each individual venue website for specific lists)

    • Outside food, beverages and alcohol
    • Weapons or weaponized props (including pocketknives and pepper spray)
    • LED Laser pointers/pens, flashlights
    • Hard-case containers
    • Projectile-type devices
    • Camelbaks or containers
    • Laptops or IPads
    • Air horns, whistles, cowbells, other noise-making devices
    • Illegal drugs
    • Fireworks, smoke bombs, etc.
    • Backpacks, suitcases, beach bags, equipment bags, etc.
    • Skateboards, in-line skates, roller shoes, ice skates, etc.
    • Permanent markers, spray paint, stickers, flyers, posters
    • Two-way radios
    • Selfie sticks
    • GoPro Cameras or drones
    • Flyers, stickers, handbills
    • Hula-Hoops and flow toys

    No smoking of any kind (including e-cigarettes)

    he following are NOT ALLOWED inside venues: (please also refer to each individual venue website for specific lists)

    • Outside food, beverages and alcohol
    • Weapons of any kind, including but not limited to:
      • Firearms (with our without permit)
      • Pocketknives, multi-tools, or knives of any size
      • Pepper Spray, or Mace
      • Flares, Fireworks, Smoke Bombs, Sparklers
      • Weaponized props
    • Lighters
    • LED Laser pointers/pens, flashlights, glow sticks/items
    • Hard-case containers
    • Projectile-type devices
    • Air horns, drums, whistles, cowbells, other noise-making devices
    • Illegal substances
    • Oversized bags (Bags larger than 14”x14” including all backpacks, briefcases, luggage, and duffle bags)
    • Water bottles and hydration packs/bladders (Note: empty non-metal water bottles and empty one-pocket camelbaks are permitted at The Stage at Suffolk Downs only.)
    • Professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks, GoPros, or drones
    • Audio or Video recording devices
    • Laptops, tablet computers, two-way radios
    • Skateboards, in-line skates, roller shoes, ice skates, etc.
    • Balloons, permanent markers, spray paint, silly strong, stickers, flyers
    • Signs larger than 11”x17” or any sign attached to a stick or pole
    • Large or pointed umbrellas
    • Flyers, stickers, handbills
    • Hula-Hoops and flow toys
    • Pets, other than service animals, not to include comfort animals
    • Any other item deemed unacceptable by management or as requested by tours.

    No smoking of any kind (including e-cigarettes)

  • What time is entry for VIP ticketholders?

    Please reach out to your point of purchase or the artist team regarding VIP inquiries.

  • Do you have ADA accommodations?

    Yes, when you arrive at the venue, please alert security at the entrance who will make sure you are taken care of. We suggest you arrive when doors open (door times are listed on each event page), but will accommodate requests at the venue at any time. If you have additional questions in advance of your visit, please contact info@bowerypresents.com.

    Yes, after securing your tickets, please email us at info@boweryboston.com with your request. We suggest you reach out in advance, but will accommodate requests at the venue at any time. If you have additional questions in advance of your visit, please contact info@boweryboston.com Please note that ASL interpreters are only available upon request.

  • Who do I contact if I left behind my ID/credit card/jacket?

    Please contact info@bowerypresents.com and your inquiry will be directed accordingly.

    Brooklyn Steel
    For credit card/ID, contact amanan@spectrumfcs.com.
    For lost items/jackets, contact tmincey@bowerypresents.com.

    Music Hall of Williamsburg
    Call 718-486-5400 or check in at the venue after 5pm on days we have an event.

    Terminal 5
    Please reach out to t5lostitems@gmail.com with your name, contact information, and a description of your item and we will do our best to find and return your item to you.

    The Sinclair
    Please reach out to info@sinclaircambridge.com with your name, contact information and a description of your item, and we will do our best to find and return your item to you.

    Royale
    Call the venue at 617-338-7699 and choose the “nightclub” extension to reach someone at the venue.

    Roadrunner
    Please email info@roadrunnerboston.com with your name, contact information and a description of your item, and we will do our best to find and return your item to you.

    The Stage at Suffolk Downs
    Please email info@boweryboston.com with your name, contact information and a description of your item, and we will do our best to find and return your item to you.

  • What are my payment options in the venue?

    Cash is king, but we accept credit cards at our box offices as well. We have ATMs on-site at all our locations.

    We accept cash, credit cards (Visa, Mastercard and AMEX), Apple Pay, and Google Pay.

    Cash is king, but we accept credit cards at our box offices as well. We have ATMs on-site at most locations. Please note that The Norva does not have an ATM.

    Cash is king, but we accept credit cards at our box offices as well. We have ATMs onsite at most venues. Please note that Union Transfer does not have an ATM onsite.

  • How old do I have to be to get into the club?

    Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID (driver’s license, state ID card, military ID card, passport) in hand to enter (not a photo or digital copy).

    Everyone must be at least the minimum age required to enter. For shows marked as ALL AGES, any fan under the age of 16 must be accompanied by a parent/adult guardian. Security is at all shows to verify your age.

    Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID (driver’s license, state ID card, military ID card, passport) in hand to enter (not a photo or digital copy).

    Everyone must be at least the minimum age required to enter. Security is at all shows to verify your age.

    Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID (driver’s license, state ID card, military ID card, passport) in hand to enter (not a photo or digital copy).

    Everyone must be at least the minimum age required to enter. For shows marked as ALL AGES, any fan under the age of 13 must be accompanied by a parent/adult guardian. Security is at all shows to verify your age.

  • How can I get my band booked?

    Booking requests are not accepted by phone or at the club. Please contact bookinginquiries@bowerypresents.com. We usually book about one to four months in advance—be specific about the date(s) you are seeking and include the following:

    • Band name AND desired venue in subject line
    • Target date(s)
    • Relevant local show history (when, where, ticket price and your individual draw)
    • Band links (Facebook, Soundcloud, Bandcamp)
    • Quick blurb about the band

    When submitting your show history, be as specific as possible and do not exaggerate your draw. Please allow four to six weeks before following up with an email.

  • Do your clubs have seats?

    All our venues have lounge space where you can rest, but our club shows are generally general admission/standing room. Many of our shows in “open” rooms are often seated, and you can check out a seating chart by clicking on the ticket link for the specific show and follow the ticket vendor’s directions.

    Our club shows are generally general admission/standing room. Our theatres are seated. Many of our shows in “open” rooms are often seated, and you can check out a seating chart by clicking on the ticket link for the specific show and following the ticket vendor’s directions. Some of our venues have prime viewing experiences available for upgrades.

    OOur club shows are usually general admission/standing room but some of our venues have lounge spaces where you can rest. Check out a seating chart by clicking on the ticket link for the specific show to see if the event is seated.

  • What are the usual set times?

    Set times are not typically available until day of show. You can check the venue’s social media accounts as information could be posted there. Please note that our professional team of engineers does its best to keep all shows running on time, but every once in a while, a show runs late. Don’t get upset. Remember: It’s a show. Enjoy your time out of the house.

    Set times vary depending on the show and we do not have them until the day of show. Generally, the times listed on the website are door times and the show will begin 30-60 minutes after the time listed, depending on the number of acts playing. PLEASE NOTE: SET TIMES ARE SUBJECT TO CHANGE.

  • Do I need to bring ID?

    Yes, indeed. Government-issued photo ID is required for entry to all shows with an age limit and in order to drink.

    VALID FORMS OF ID FOR PURCHASING ALCOHOL:

    • Valid Driver's License from any US State or Canada
    • Valid State Non-Driver's ID Card
    • Valid US Military Identification
    • Valid Passport or Visa from US
    • Valid Passport from any other country
    • Valid US Permanent Resident Card

    In order to be served alcohol, you must present one of the above valid forms of ID which indicates you are at least 21 years of age—no exceptions. All forms of ID must be photo ID with Date of Birth, cannot be expired and must be the actual physical ID. We cannot accept photos or scans of ID.

    WE ARE UNABLE TO ACCEPT:

    • Non US or Canadian Driver's Licenses
    • Any local municipality issued ID Cards
    • Expired documents or photos of documents
    • Photos or scans of any form of ID

    Many shows at The Bowery Presents venues are 16+ or 18+, and require ID for proof of age. We will accept the following documents for proof of age to enter ONLY, not for purchasing alcohol:

    • School Photo ID with birthdate listed, or school portal account with birthdate and photo
    • Birth certificate with matching photo ID
    • Learner's permit or Driver's License
    • Passport from any country

    Yes, indeed. Government-issued photo ID is required for entry to all shows with an age limit and in order to drink.

    VALID FORMS OF ID FOR PURCHASING ALCOHOL AND ENTRY:

    • U.S. Issued Driver’s License
    • U.S. Issued ID Card/li>
    • U.S. Issued Liquor ID
    • U.S. Issued Green Card
    • U.S. Issued Military ID
    • U.S. Issued Employment Authorization Card
    • U.S. Issued Territory ID Cards (Puerto Rico, Virgin Islands, Guam, etc.)
    • U.S. Issued Passport Cards
    • Passport Book (Any Country)
    • Canadian Drivers Licenses and Identification cards
    • Mexican Consular ID cards

    In order to be served alcohol, you must present one of the above valid forms of ID which indicates you are at least 21 years of age—no exceptions. All forms of ID must be photo ID with Date of Birth, cannot be expired and must be the actual physical ID. We cannot accept photos or scans of ID.

    WE ARE UNABLE TO ACCEPT:

    • Non US or Canadian Driver's Licenses
    • Any local municipality issued ID Cards
    • Expired documents or photos of documents
    • Photos or scans of any form of ID
  • Can you give me the contact to the band’s publicist, label or management?

    Unfortunately, we cannot give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet.

  • Can I bring my camera?

    Photo policy varies for different artists and is usually not determined until day of show, although GoPros and audio/video recording ARE NOT allowed. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. Professional cameras are only allowed with a photo pass issued by band management. NO FLASH PHOTOGRAPHY.

    Photo policy varies for different artists and is usually not determined until day of show, although GoPros (and similar spec action cameras) and audio/video recording ARE NOT allowed. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. Professional cameras are only allowed with a photo pass issued by band management. NO FLASH PHOTOGRAPHY.

  • What kind of drinks do you have?

    We have a full bar in each venue, with plenty of water and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ails you.

    We have a full bar in each venue, with plenty of water and soft drinks along with a wide selection of beers (on-tap, bottled, and non-alcoholic), wine and spirits to cure what ails you.

  • I have a blog. Do I count as press?

    Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, label or management.

  • Can I get in for free?

    Perhaps, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer.

  • Do you have a coat check?

    All of our venues have a coat check.

    Yes, we have a seasonal coat check available on a first come, first served basis at most of our venues. Cash or credit. No bags. Please note: The Stage at Suffolk Downs does not have a coat check.

    All of our venues have a coat check open, depending on time of year.

    Most venues have a seasonal coat check.

    All of our venues have a coat check or lockers available to reserve once you are at the venue.

    For events at “open” room venues, please refer to the respective venue websites for coat check availability.

    For events at Under the K, lockers are available to be reserved on-site.

  • Can I smoke in the club? And can I bring cigarettes or an e-cigarette?

    Sorry, there is no smoking (which includes e-cigarettes) in any of our clubs. However, outdoor smoking sections are available in some venues.

    Sorry, there is no smoking (which includes e-cigarettes) in any of our clubs.

  • Is there re-entry?

    Absolutely not. There is no re-entry to any clubs and all exits are final (excluding the smoking area).

  • Do you rent your rooms for private events?

    Of course. Nuestra casa es su casa. We like to party: www.boweryevents.com

    Of course. Nuestra casa es su casa. We like to party; to get a feel of our spaces and what we have to offer, and take a virtual tour of our rooms at www.boweryevents.com

  • Where do I park?

    While there is no designated parking at Bowery Presents venues, there is street parking in each venue’s neighborhood. We always encourage you to use public transportation when possible.

    Some of our venues have options to park on site (Union Transfer, Keswick Theatre, etc.) Please visit each individual venue's page for various parking options.

    We always encourage you to use public transportation when possible. There is street parking in each venue’s neighborhoods as well

    While there is no designated parking at Bowery Presents venues, there is street parking in each venue’s neighborhood. We always encourage you to use public transportation when possible. City parking garages are also available.

  • Other Bowery Presents Rules
    • Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
    • We cannot verify tickets purchased from third parties in advance for you.
    • All shows at Bowery Presents venues are general admission.
    • All bags will be searched.
    • Camelbaks are allowed as long as they are empty.

    Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.

    All bags will be searched.

    • Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
    • All bags will be searched.
    • Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
    • All shows at Bowery Presents venues are general admission.
    • All bags will be searched.